All VELAXIZ products come with a twoyear warranty, Free Repair & Replacement for Motor and Mechanism reflecting our commitment to quality and longterm reliability.
We primarily communicate via email. If you have any questions, feel free to send an email to sales@daosafe.com . You can also fill out an inquiry form online.
However, if an urgent matter is at hand, you can reach us via Skype, WhatsApp, or WeChat. You’ll have better chances of getting a quick response there.
The warranty commences on the documented delivery date and remains valid fortwo (2) full years.
During the warranty period, VELAXIZ provides the following services at no additional charge:
We also sell DaoSafe turnstiles in sets, with all the accessories included. You won’t have any additional purchases if you go for a set. However, if you wish to buy any spare parts, we can provide you with anything you might need.
Technical support – regular checkins via phone and email, plus expert maintenance guidance
Return shipping – shipping costs for defective or damaged units returned to our factory for repair or replacement
Postwarranty support – continued maintenance assistance after the warranty expires (labor and parts may be subject to fees)
This warranty does not apply to:
Wearandtear parts (e.g., batteries, belts, or components subject to normal degradation)
Damage resulting from improper installation, misuse, or negligence
Damage caused by unauthorized modifications, repairs, or disassembly
Damage from natural disasters, fire, flood, or other external events
Any costs associated with onsite labor or local service calls (unless separately agreed)
To file a warranty claim, please contact our support team with your order number, product model, and a brief description of the issue. We will respond within 48 hours and guide you through the next steps.
If you have any questions about this warranty policy or our products, feel free to reach out:
Once we receive your payment, we’ll start preparing your order. In some cases, we’ll have everything in stock, and your order will be ready to be shipped within 48 hours.
However, most orders take at least seven business days. If you have a really big order, it may take up to 20 days.
Additionally, we test all our products for 24 hours before shipping.
We pack all our products in plywood boxes to ensure safe shipping. Furthermore, depending on your business practice, we support EXW, FOB, CIF, CRF, DDP, and DDU trade terms.
We will provide any documentation necessary for the order to reach your destination. No matter if you need an invoice, airway bill, landing bill, CO, Form E, Form F, CCVO, SASO, or a package list, we have you covered.
